We have a 30 Day Money Back Guarantee. After that we can only offer refunds for faulty or damaged products. We cannot offer an exchange service for change of mind.
If you have received a faulty product, please contact us here to get in touch. Our returns process is easy: send us back the faulty product and we will send you new ones. We cover all shipping costs. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To return your product, you should mail your product to: The Happy Hair Brush, PO Box 501, Mosman NSW 2088, Australia. Please let us know you are doing this so we can track your parcel and also be able to refund you.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or payment method again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you still have not received your refund, please contact us here to get in touch.