Our 30-Day Happy Guarantee

If you don’t love your Happy Hair Brush, we’ll give you your money back. We want you and your hair to be happy, always.

Change of mind (30 days, brushes only)

Every Happy Hair Brush comes with our 30-Day Happy Guarantee, whether you bought it on its own or in a bundle. Use your brush for a few days and you’ll know if you love it. If you don’t, contact us within 30 days of receiving it and send the brush back to us. Once we receive it, we’ll give you a refund or an exchange, whichever you prefer.

Return postage for change-of-mind returns is paid by you. If your return is over $75, we recommend a tracked service, as we can’t be responsible for change-of-mind returns lost in the post.

What the 30-Day Happy Guarantee covers

Our 30-Day Happy Guarantee applies to our hair brushes only, including brushes bought in a bundle. It doesn’t cover accessories, haircare, Mystery Boxes or any other products in our store, so we can’t offer change-of-mind refunds or exchanges on those items.

Faulty or damaged products (everything we sell)

Every product we sell, brush or not, is protected if it’s faulty. If anything arrives faulty or damaged, or develops a fault, contact us here with a photo showing the problem. We’ll offer a refund or a replacement, and we cover all shipping costs, including return postage. Delivery times for replacements vary depending on where you live.

Your rights under Australian Consumer Law

All our products come with guarantees that can’t be excluded under the Australian Consumer Law. Our 30-Day Happy Guarantee is an extra promise on top of those rights, not instead of them.

Late or missing refunds

If you haven’t received your refund yet, first check your bank account or payment method again. Then contact your card provider, as it may take some time before a refund is officially posted. If you still haven’t received it, contact us here.